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SwiftCall is an AI-powered communication platform that helps businesses never miss a customer interaction. We deploy intelligent agents that handle phone calls, WhatsApp, SMS, Telegram, and web chat — 24/7, in over 30 languages.

Our Mission

We believe every business deserves world-class customer communication, regardless of size. Our AI agents handle the routine so your team can focus on what matters — growing your business and serving customers who need a human touch.

What We Do

• AI receptionists that answer calls, book appointments, and route inquiries
• Sales agents that qualify leads, follow up, and schedule demos
• Customer support that resolves issues instantly across all channels
• Seamless integration with Google Calendar, CRM systems, and payment platforms

Technology

SwiftCall uses state-of-the-art large language models to power natural, human-like conversations. All data is processed and stored on EU servers (AWS Frankfurt), fully compliant with GDPR and EU regulations.

Based in Romania

SwiftCall is headquartered in Romania, serving businesses across Europe and beyond. We combine deep AI expertise with a strong commitment to data privacy and responsible AI practices.

1. Data Controller

SwiftCall, headquartered in Romania, is the data controller for personal data processed through swiftcall.ro. For questions, contact our Data Protection Officer at dpo@swiftcall.ro.

2. Data We Collect

• Account data: name, email, phone number, company name
• Voice data: call recordings, transcriptions (with explicit consent)
• Message data: WhatsApp, SMS, Telegram conversation content
• Calendar data: appointments, availability (via Google Calendar integration)
• Usage data: call duration, timestamps, device info, IP addresses
• Payment data: processed by Stripe — we do not store card details

3. Legal Basis for Processing

• Consent: voice recording, AI processing of conversations
• Contract: providing the service you requested
• Legal obligation: tax records, regulatory compliance
• Legitimate interest: security, fraud prevention, service improvement

4. How We Use Your Data

We process data to: provide AI-powered communication services, book appointments, route calls, generate analytics and reports, improve service quality, ensure security, and comply with legal obligations.

5. Data Sharing

We share data with:

• AI providers: OpenAI, Anthropic — for generating responses
• Infrastructure: AWS (Frankfurt, EU) — hosting and storage
• Payments: Stripe — payment processing
• Legal: authorities when required by law

We do NOT sell your data. We do NOT use your conversation data to train AI models without explicit consent.

6. Data Retention

Conversation data is retained for 90 days by default, unless you configure a longer period. Account data is kept until deletion. Payment records are retained for 7 years per EU financial regulations.

7. Data Security

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Stored on EU servers (AWS Frankfurt). Access controls, audit logging, and regular security assessments are in place.

8. Your Rights

Under GDPR, you have the right to: access, rectify, erase, restrict processing, port your data, object to processing, and not be subject to automated decision-making. Submit requests to dpo@swiftcall.ro. We respond within 30 days.

9. Cookies

We use essential cookies only. No tracking or marketing cookies. No third-party analytics.

10. International Transfers

Data is stored in AWS Frankfurt (EU). When AI providers process data, Standard Contractual Clauses (SCCs) ensure GDPR-equivalent protection.

11. Changes

We notify you of material changes via email. Continued use after notification constitutes acceptance.

12. Contact

DPO: dpo@swiftcall.ro | Supervisory authority: ANSPDCP

1. Acceptance

By using SwiftCall, you agree to these Terms. If you do not agree, do not use the service. These Terms apply to all users, including clients accessing the portal.

2. Service Description

SwiftCall provides AI-powered communication agents that handle phone calls, WhatsApp, SMS, Telegram, and web chat on behalf of your business. The service includes AI-generated responses, appointment booking, call routing, CRM integration, and analytics.

3. Account & Responsibilities

You are responsible for maintaining the security of your account credentials, ensuring you have the legal right to process data of individuals your agent communicates with, obtaining necessary consents for call recording, and complying with applicable laws in your jurisdiction.

4. AI Disclosure

SwiftCall AI agents are clearly identified as artificial intelligence in compliance with the EU AI Act (Article 50). Users of your agent will be informed they are communicating with AI, not a human.

5. Billing & Payment

Pricing is in EUR, billed monthly via Stripe. Subscriptions renew automatically. You may cancel at any time — access continues until the end of the billing period. We provide 30 days notice of price changes.

6. Free Trial

The 14-day free trial requires no credit card. At the end of the trial, the service pauses until a subscription is activated. No data is deleted during the trial period.

7. Intellectual Property

You retain ownership of your data and conversation content. SwiftCall retains ownership of the platform, software, AI models, and documentation. You receive a limited, non-exclusive license to use the service.

8. Acceptable Use

You may not use SwiftCall for: illegal activities, harassment or spam, impersonating real people without consent, processing children's data without parental consent, or attempting to reverse-engineer the platform.

9. Service Availability

We target 99.7% uptime but provide the service "as-is" without guarantees of uninterrupted operation. AI responses may not always be accurate — you are responsible for reviewing critical communications.

10. Limitation of Liability

SwiftCall's total liability is limited to the amount paid in the preceding 12 months. We are not liable for indirect, consequential, or incidental damages. This does not limit liability for GDPR violations or willful misconduct.

11. Termination

Either party may terminate with 30 days notice. Upon termination, your data is retained for 30 days for export, then deleted. SwiftCall may terminate immediately for Terms violations or non-payment.

12. Governing Law

These Terms are governed by Romanian law. Disputes are resolved first through good-faith negotiation (30 days), then through the courts of Bucharest, Romania. Consumer complaints may also be filed with ANPC.

13. Changes

We may update these Terms with 30 days email notice. Continued use after the notice period constitutes acceptance. If you disagree, you may terminate your account.

Our Commitment

SwiftCall is fully compliant with the General Data Protection Regulation (GDPR) and Romanian Law 190/2018. We process personal data lawfully, transparently, and for specified purposes only.

Data Protection Officer

Your Rights Under GDPR

Data Processing

SwiftCall acts as a data processor on behalf of our clients (data controllers). A Data Processing Agreement (DPA) is available for all customers upon request, in compliance with GDPR Article 28.

Sub-Processors

Data Retention

• Conversations & recordings: 90 days (configurable)
• Account data: until account deletion + 30 days
• Payment records: 7 years (EU financial regulations)

Data Breach Notification

In the event of a personal data breach, SwiftCall notifies ANSPDCP within 72 hours and affected individuals without undue delay if the breach poses a high risk to their rights.

EU AI Act Compliance

SwiftCall complies with EU AI Act Article 50: all AI agents clearly disclose they are artificial intelligence. We do not use emotion recognition, social scoring, or biometric identification systems.